Refund policy

We do not accept returns, refunds, or replacements under any circumstances for the following:

  • Change of mind.
  • After 30 days of successful delivery.
  • Preferences such as acoustics, aesthetics, or typing feel.
  • Timing problems such as estimated delivery date, delivery date, or delays.
  • Maximizing unit quality or resale value by “binning” units through replacements.
  • Failed delivery due to any of the following reasons:
    • Incorrect address and/or delivery details
    • Lack of response to courier inquiries
    • Refusal of payment of import duties and/or taxes
    • Rejection of customs clearance

No refund or replacement may be offered if the returned item is damaged, destroyed, or lost during transit from the buyer to the vendor. However, we will assist in the claim process.

We reserve the right to verify that the product qualifies for a claim.

We reserve the right to reduce the refund amount due to any of the following but not limited to:

  • Visible signs of use or assembly, including packaging beyond the minimum that must be opened to access the part in question.
  • Missing and/or damaged packaging and/or accessories.
  • Damage due to user error.
  • Transaction fee at 5%

Any refunds or replacements will only occur after the vendor has received the item and has verified the contents of the claim. Due to recent threats of replacement abuse for sale of items on the second-hand market, under no circumstance will any replacement or refund be issued before the item has been safely delivered back to the vendor and confirmed.

Any units purchased at a discount will only be refunded to the discounted price.