Refund policy

Overview

We want you to be satisfied with your purchase. If there is an issue with your order, please contact us and we will review your case.

Returns & Exchanges

• Returns or exchanges are not automatically accepted and must be approved by our support team.

• To request a return or exchange, please reach out to support@qwertykeys.com with your order details and reason.

• Returns and exchanges are only accepted in the event of manufacturing defects or shipping errors. We do not offer returns for change of mind or other personal reasons.

Return Process

• If your return is approved, we will provide instructions on how to return the item.

• Shipping costs for returns or exchanges resulting from defective or incorrect items will be fully covered by us. Please note that all other sales are final and are not eligible for return or exchange. 

• We recommend using a tracked shipping method, as we are not responsible for items lost during return shipping.

Refunds

• Refunds will only be processed after the returned item has been received and inspected.

• Once approved, refunds will be issued to the original payment method.

• Processing times may vary depending on your payment provider. It typically takes 5-6 business days.

Damaged, Defective, or Incorrect Items

• If your item arrives damaged, defective, or incorrect, please contact us as soon as possible with:

• Your order number

• Email Address (Used for the order) 

• Photos or videos of the issue

• We will review and offer a suitable solution (such as replacement or refund where applicable).

Non-Returnable Items

• We do not support returns or exchanges for any reason other than product quality discrepancies or the fulfillment of an incorrect order. 

Cancellations

• Orders cannot be cancelled once they have been processed or shipped.

• If you need to cancel an order, please contact us as soon as possible.

Additional Notes

• We do not guarantee refunds for:

• Change of mind

• Delays caused by shipping carriers or customs

• Any approved refund or compensation is subject to review based on the specific case.

Contact

For all return, exchange, or refund requests, please contact our support team with your order details.