Shipping policy
Overview
We aim to provide reliable and cost-effective shipping to customers worldwide. We work with multiple courier partners and will select the most appropriate option based on destination and logistics conditions.
Order Processing
- Orders are typically processed within 1-6 Weeks after payment is confirmed:
-
In-stock (Ready Stock): 1-2 weeks
-
Pre-order: 4-6 weeks
- During peak periods, product launches, or holidays, processing times may be extended.
- Orders placed after our daily cutoff time (12:00 PM (GMT+8)) will be processed the next business day.
Shipping Time Estimates
- Estimated Delivery Timelines:
-
Air Freight: Approximately 14 business days.
-
Sea Freight: Approximately 30–45 business days.
- These are estimates only and may vary due to customs clearance, courier delays, or local conditions.
Shipping Costs
- To obtain an accurate shipping cost, please add the product to your cart and proceed to checkout. The final shipping fee will be calculated based on your delivery address.
Regional Shipping Information
North America
-
Canadian customers may need to pay customs duties and processing fees depending on the province.
-
You may be able to change your delivery address using the DHL On Demand service (via link in email/SMS).
US Warehouse (Parts such as Owlab Stabs)
-
Available for US customers only.
-
No signature is required on delivery.
-
Shipped via USPS or UPS, depending on availability.
EU & Battery-Included Orders
-
Orders to the EU or items containing batteries may follow special shipping requirements.
Oceania (Including Australia)
-
We usually ship with FedEx, DHL, or TNT.
-
If your tracking shows “00000”, it means your parcel has not been dispatched yet.
-
Once shipped, tracking will update and may initially only work on our logistics partner’s site.
-
After customs clearance, you can track it on the courier’s official website.
Important (Australia Deliveries)
-
For some FedEx deliveries under USD $600, no signature is required.
-
If you are not home, the parcel may be left at your address with photo proof of delivery.
-
Please ensure your address is correct and monitor tracking to avoid loss.
Remote Areas
-
Deliveries to remote areas in Australia may be handled by local couriers.
Restricted Destinations
We are unable to ship to certain countries or regions due to logistical or regulatory limitations. If your address falls within a restricted area, you will be notified during checkout or after order placement. Find out more information about Restricted Destinations: https://qwertykeys.notion.site/Restricted-Destinations-5d5a24d8e42a480baee65dabdb980d92
Missing, Lost, or Damaged Packages
Missing Packages
- If you think your package is missing, please reach out to support@qwertykeys.com, or submit a ticket in the Discord server, as soon as possible with your tracking number. Customers should monitor tracking and report issues as soon as possible.
- Claims must be submitted within 30 days of the last tracking update.
Delivered but Missing
- If a shipment is marked as delivered, responsibility transfers to the recipient.
- We are not liable for loss or theft after delivery confirmation.
Damaged Packages
- Report any damage within 30 days of delivery, please reach out to support@qwertykeys.com, or submit a ticket in the Discord server, as soon as possible with your tracking number - and keep your original packaging as proof.
Additional Notes
- We are not responsible for shipments sent to freight forwarders.
- Compensation for lost or damaged items is subject to courier policies and is typically limited to the declared value.
Customs, Duties & Taxes
- International orders may be subject to customs duties or taxes imposed by the destination country.
- These charges are the responsibility of the customer.
Important Notes
- Delivery methods, timelines, and courier handling may vary depending on region and logistics conditions.
- Customers are encouraged to monitor tracking updates and ensure timely receipt of their packages.
Contact
For any shipping-related inquiries, please contact our support team: support@qwertykeys.com with your order details and tracking number.